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IT Support on Home and SME PC's in Pretoria area

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home >> support >> FAQ - frequently asked questions... 

Pre-sales questions:

Q. Will you place ads on my site?
A. web-host.za.net will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by filling out our Domain order form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Can I see some of the websites you host?
A. Yes some sites we host: Protea survey Instruments ccEnviroffice , realty2000 , InTsol cc , Kruger Park Safari's

Q. What forms of payment do you accept?
A. Debit Order, Internet transfers, bank transfers and cash deposits

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you are required to pay in advance for the current month.

Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours of receiving proof of payment.

Q. Are there any hidden costs, or setup fees?
A. No

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space than our highest plan offers please contact us for a custom plan.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

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Q. Why do I need a hosting package to register a domain?
A. On the Internet a Computers and its network are identified by a unique IP address. A DNS server keeps a record of the server  IP address on which your website is hosted and use this record on request to translate your domain name into the IP address  to allow computers to find your website.

Q. How long does it take to get my domain working?
A. It usually takes 24 - 48 hours for a domain to fully propagate.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes  http://your ip here/your user name here/

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Control panel:

Q. Do you have a manual for y our control panel?
A. Go to http://www.cpanel.net/docs/pdf/cpanel/

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. 



A. To create a sub-domain cpanel asks for the name you wish to use. MAKE SURE the sub-domain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the sub-domain test.thesafari.co.za my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the sub-domain with the test name from cpanel.


Q. What is a subdomain?

A. www.domain.com is a domain name. A sub-domain is anything that replaces the www in a domain name forum.thesafari.co.za is a sub-domain. www.forum.thesafari.co.za is not a sub-domain.


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Add-on Domains:

Q. What is an add-on domain?

A. An add-on domain is a fully functional domain that will work out of a folder in your main sites ftp.



You cannot create an add-on domain if your dns hasn't propagated to the server already. So after you change the site's dns you are trying to add you will need to wait 24-48 hours before attempting to create your add-on domain.

A. There are three fields cpanel asks for when creating an add-on domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the add-on domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.


Q. Help I added an add-on domain why did it say sub-domain added?!!?

A. It creates it as a sub-domain by creating the folder within your main site's ftp. Please ignore this! It is a fully functional domain name. It is only called a sub-domain when in fact it is an add-on domain.

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Q. Where can I download a free FTP?
A. We recommend downloading
Ace FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

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Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works:  /usr/bin/  >>> /usr/local/bin/convert   >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

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Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. Why won't my email address work?
A. Make sure you set it up exactly as described in the CPanel documentation. 

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain . Alternatively you can set the outgoing mail server to that of your dial-up provider. This will save your bandwidth as all outgoing messages will then go through their SMTP server.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer ( We recomend Horde) to use after doing so copy the entire url from your address bar. You will not login to your cpanel but go to the address you just copied.

Q. How do I setup formmail?
A. see the formmail tutorial on our support page.

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Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

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Software Versions:

Q. What version of php are you using?
A. We are using version 4.4.3

Q. What version of perl are you using?
A. We are using version 5.8.5

Q. What version of MySQL are you using?
A. We are using version 4.1.19-Standard

Q. What version of JSP are you using?
A. We are using version 5.0.19 

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

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