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FAQ - frequently asked
questions...
Pre-sales
questions:
Q. Will you place ads on my site?
A. web-host.za.net will NOT place ads on your site.
Q. Can I upgrade at any time
and how does it work?
A. Yes you can upgrade at any time by
filling out our Domain order form. It
is free to upgrade and the only charge would be the price difference in the plan
you upgrade to.
Q.
Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. Can I see some of the websites you host?
A. Yes some sites we host:
Protea survey
Instruments cc ,
Enviroffice
, realty2000 ,
InTsol cc ,
Kruger Park Safari's
Q. What forms of payment do
you accept?
A. Debit Order, Internet transfers, bank transfers and cash deposits
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you are required to pay in advance for the current month.
Q. How long does it take to
setup my account?
A. Your account will be setup within 24 hours of receiving proof of payment.
Q. Are there any hidden costs, or setup fees?
A. No
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher
plan. If you need more bandwidth or space than our highest plan offers please
contact us
for a custom plan.
Q. Do you offer telnet or
shell access?
A. No due to security reason's we do not offer telnet or shell access. You are
still able to unzip files on the server using our file manager as well as the
ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
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DNS:
Q. Why do I need a hosting package to register a domain?
A. On the Internet a Computers and its network are identified by a unique IP
address. A DNS server keeps a record of the server IP address on which
your website is hosted and use this record on request to translate your domain
name into the IP address to allow computers to find your website.
Q. How long does it take to
get my domain working?
A. It usually takes 24 - 48 hours for a domain to fully propagate.
Q. Can I view my site even
though my domain's name servers haven't propagated yet?
A. Yes http://your ip here/your user name here/
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Control
panel:
Q. Do you have a manual for y
our control panel?
A. Go to
http://www.cpanel.net/docs/pdf/cpanel/
Q. Where do I go to login to
my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage and
add sub-domains.
Subdomains:
Q.
READ THIS BEFORE SETTING UP A SUB-DOMAIN!
A.
To create a sub-domain cpanel asks for the name you wish to use. MAKE SURE the
sub-domain name you give it doesn't have a folder already named that name. If it
does the sub will not work. Example... I want to create the sub-domain
test.thesafari.co.za my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something different
before I create the sub-domain with the test name from cpanel.
Q.
What is a subdomain?
A.
www.domain.com is a domain name. A sub-domain is anything that replaces the www
in a domain name forum.thesafari.co.za is a sub-domain. www.forum.thesafari.co.za
is not a sub-domain.
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Add-on
Domains:
Q.
What is an add-on domain?
A.
An add-on domain is a fully functional domain that will work out of a folder in
your main sites ftp.
Q.
READ THIS BEFORE SETTING UP
AN ADD-ON DOMAIN!
You
cannot create an add-on domain if your dns hasn't propagated to the server
already. So after you change the site's dns you are trying to add you will need
to wait 24-48 hours before attempting to create your add-on domain.
A.
There are three fields cpanel asks for when creating an add-on domain.
1.
"New Domain Name:" You will put in the
newdomain.com do not put www in the name!
2.
"Username/directory/subdomain Name:" This will be
the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you
give it doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris already. If
you do and still try creating the username for the add-on domain to be chris you
will mess a lot of things up!!!
3.
"Password:" fill in any password you want here.
Q.
Help I added an add-on domain why did it say sub-domain added?!!?
A.
It creates it as a sub-domain by creating the folder within your main site's ftp.
Please ignore this! It is a fully functional domain name. It is only called a sub-domain when in fact it is an add-on domain.
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FTP:
Q. Where can I download a free FTP?
A. We recommend downloading Ace FTP
from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp password
change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel
password.
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Paths:
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert
for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert
>>> /usr/bin/X11/ >>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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E-mail:
Q. How do I create email
accounts?
A. To create an email account login to your control panel and click add/remove
email account's.
Q. Why won't my email address
work?
A. Make sure you set it up exactly as described in the CPanel documentation.
Q. What do I put for both
incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain .
Alternatively you can set the outgoing mail server to that of your dial-up
provider. This will save your bandwidth as all outgoing messages will then go
through their SMTP server.
Q. Where do I go to check my
emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to
go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer ( We recomend Horde) to use after doing so copy the entire url from
your address bar. You will not login to your cpanel but go
to the address you just copied.
Q. How do I setup formmail?
A. see the formmail tutorial on our support page.
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CGI/ASP/PHP/MySql/JSP:
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is
created you can manage it from phpmyadmin. This can be found at the very bottom
of the MySQL page.
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Software
Versions:
Q. What version of php are you using?
A. We are using version 4.4.3
Q. What version of perl are you using?
A. We are using version 5.8.5
Q. What version of MySQL are
you using?
A. We are using version 4.1.19-Standard
Q. What version of JSP are you
using?
A. We are using version 5.0.19
Q. What version of cpanel are
you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel
version.
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